Network / Internet issues in Vancouver, Kelowna, Vernon, Prince Albert, Saskatoon and Lethbridge
Major incident
BC and Northern Offices
Kelowna
Vancouver
Vernon
Alberta Offices
Lethbridge
Saskatchewan and Manitoba Offices
Prince Albert
Saskatoon
2025-04-07 11:15 MDT
· 21 hours, 54 minutes
Updates
Resolved
April 8, 2025 · 09:08 MDT
The root of the networking problem in the affected offices has been resolved, the workaround we put in place yesterday has been removed, and normal operations have been restored.
Monitoring
April 7, 2025 · 13:02 MDT
A workaround for this issue has been implemented that uses an alternate path to reach the internet. Normal functionality has been restored. The vendor is still working on a permanent fix but the work disruption should be fixed.
Investigating
April 7, 2025 · 11:33 MDT
It appears that Saskatoon is also affected in this incident.
Issue
April 7, 2025 · 11:15 MDT
Vancouver, Kelowna, Vernon, Prince Albert & Lethbridge are currently experiencing network issues. We are working with our networking services provider to identify and resolve the issue.
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